Reservations Bookings are to be made in writing and a 40% deposit of the total estimated turnover is required to confirm reservations in order to secure the booking. No deposit will be made by Prestige Safaris and Destinations as confirmation of booking to hotels, lodges and transportation companies etc. without prior receipt of this deposit. Should Prestige Safaris and Destinations not receive the deposit in due time, it cannot take responsibility for bookings cancelled by the suppliers concerned. Prestige Safaris and Destinations may ask for air tickets to be prepaid in order to guarantee any special seat rates. Full and final payment is due not later than 45 days prior to the arrival of the clients. Tour Price Prices listed to our clients on an invoice or in a quotation are based on airfares, hotel/lodge rates, or fees as charged by service providers, at a rate of exchange at the date of the quote/invoice. Prestige Safaris and Destinations reserves the right to amend tour prices in accordance with increases in airfares, hotel/lodge rates or other rates as charged by the respective service provider (including currency fluctuations) after the date of confirmation. Quotations are valid for the dates specified and are subject to adjustment if the services quoted are not available at the time of booking. Special Requests Kindly advise Prestige Safaris and Destinations in writing of any special requests, e.g. dietary, anniversaries, birthdays etc when you submit your reservation and we will try our best to meet your requests. Names Full names, surnames and passport numbers given must match the Client’s passport and it is the Client’s responsibility to ensure correctness. Payment Prestige Safaris and Destinations accepts payment by international bank transfer and/or electronic funds transfer. Bank details are will be provided on the invoice and all amounts shown on the same are VAT inclusive. Cancellations or Reductions Should provisional or confirmed bookings be cancelled or reduced after confirmation, up to 30 days prior to arrival, you will be subject to a 15% cancellation fee on the total applicable quotation/invoice, over and above the respective hotels, game lodges and supplier's cancellation fees/policies applicable at time of cancellation. Applicable booking and payment conditions, deposits as well as cancellation policies of suppliers are available on request. All cancellations must be made in writing to Prestige Safaris and Destinations. Refunds & Unused services No refunds will be made for no-shows or any unused services irrespective of whether they form part of the basic inclusive tour or whether they are in respect or pre-booked optional arrangements. Travel Documents and Vaccinations It is your responsibility to ensure that valid passports, visas, re-entry visas, travel permits, health certificates, vaccinations, inoculations, international driving license or other documentation required for your trip are obtained and are in order prior to arrival. It is your responsibility to meet any additional costs incurred either by yourself (or by the company on your behalf) as a result of any failure by you to comply with such requirements. Travel Insurance The sole responsibility lies with you, the guest, to ensure that you carry the correct comprehensive travel and medical insurance to cover yourselves, as well as any dependants/travelling companions for the duration of your trip to Africa. This insurance should include cover in respect of, but not limited to, the following eventualities: cancellation or curtailment of your tour/safari, emergency evacuation expenses, medical expenses, repatriation expenses, damage/theft/loss of personal baggage, money and goods. Prestige Safaris and Destinations will take no responsibility for any costs, losses incurred or suffered by the guest, or guest’s dependants or travelling companions, with regards to, but not limited to, any of the above mentioned eventualities. Guests will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves in a position unable to access such services should they not be carrying the relevant insurance cover. Prestige Safaris and Destinations cannot be held responsible or liable for loss, damage, or theft of personal luggage and belongings, nor can we be held liable for personal injury, accident or illness. Please ensure that you and your belongings are adequately insured before your departure. Indemnity by the Client Prestige Safaris and Destinations makes every effort to ensure that arrangements and services connected with the Client’s tour will be carried out as specified and in the most efficient way possible by the respective service provider. However, Prestige Safaris and Destinations does not have direct control over the provision of services by a service provider (acting only as agent) and whilst they are in all cases selected with the utmost care, Prestige Safaris does not accept any liability for errors, omissions, failure to provide a service or damages (whether direct or consequential) of whatsoever nature (and including Acts of God) and howsoever arising, occasioned to the Client or to any third person or property. The Client hereby indemnifies and holds harmless Prestige Safaris and Destinations from any such claim, including the cost of defending any such claim or action and the Client herby waives its rights to make any claim whatsoever against Prestige Safaris and Destinations for all losses incurred by the Client, due to any reason whatsoever. Prestige Safaris and Destinations acts as booking agents for hotels, lodges, airlines, air charters, ground transportation and/or other services. Each of these companies is an independent corporation with its own management and is not subject to the control of Prestige Safaris and Destinations. All bookings like those described above are accepted by Prestige Safaris and Destinations, as agent for independent companies because Prestige Safaris and Destinations does not have the right to control the operations of the independent suppliers it cannot be held liable for any personal injury or property damage. Delays Prestige Safaris and Destinations can not be held responsible, for any delays prior to departure or during the course of a tour brought about by technical difficulties, weather conditions, or any other circumstances whatsoever, whether foreseen or unforeseen. It is agreed that any expenses due to unscheduled extensions (eg. hotel meals, airfares, telephone calls etc) will be for the Client’s account. Airline Information A baggage allowance of 20kg per person is permitted in economy class and 30kg in business class on international flights. Clients are reminded that they are responsible for reconfirmation of return flights within 72 hours prior to departure. Failure to do so may result in the cancellation of a flight reservation by the airline. Health There are a few basic health matters that require care and attention. As we are not medical practitioners, the following points are recommended guidelines only. Please consult your doctor and also check with your health department prior to departure for any changes in health regulations and any compulsory or recommended vaccinations which may be required. Malaria Malaria within South Africa’s borders is only prevalent in a few areas. It is encountered mainly in northern and eastern Mpumalanga, northern Kwa-Zulu Natal, and the border areas of the Northern and North West Provinces. Malaria is also common in the lower lying areas of Swaziland. It can also be found throughout Mozambique and Zimbabwe, Kenya, Tanzania, Zambia and much of Botswana. Northern Namibia is also a malaria area. Should you be visiting these areas malaria precautions are advised. Malaria transmission is at its highest during the warmer and wetter months of November through to April. From May through to October the risks of acquiring malaria are reduced. The malaria parasite requires a human host in order to complete its life cycle. In most cases, our camps are situated in remote, unpopulated areas, so the chances of contracting malaria are very slim. Nonetheless, it is worth taking preventative measures. Both chloroquine-resistant and normal strains of malaria are prevalent in Africa. Malaria is transmitted by a very small percentage of female Anopheles mosquitoes. They are only active in the early evening and throughout the night, at the times when one is usually sleeping or sitting around the campfire. When visiting the malaria risk areas, travellers are advised to take prophylactic medicines as well as taking precautions against mosquito bites.